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DSL Troubleshooting Basic Procedures
Step 1: Shut down your
computer. Turn off your DSL modem, and router if you have one. Also, turn
off (or unplug) any hubs or other connecting devices you may have. Turn the
DSL modem back on. Once the ADSL, or Ready light goes constant green on the
modem (consult your docs) turn the router back on (if you have one). Turn
any hubs or switches you may have back on, and then turn your computer back
on. This solves 75 percent or more of DSL problems.
Step 2. Check modem to
see if it is “synced up” to our DSL Equipment. Consult your modem docs to
determine which lights should be green. For most modems the “ADSL”, “READY”
or “SYNC”, light should be constant green and not flashing. The “LAN” or
“LINK” light should also be
solid green. That is the Ethernet connection between the modem and your
computer, or router/hub.
Step 3: If your modem does not achieve
sync, check to be sure you are getting dial tone to your modem. You can
check this by taking the telephone cord out of the modem, and plugging it
into a working telephone. Also be sure there is NOT a DSL filter between
the phone jack and the DSL modem. Be sure all other devices (phones,
answering machines, caller ID boxes, satellite receivers) have a DSL filter
between the phone jack and the device.
If you have checked
everything above and the modem still will not sync, you may want to call
our office to have a technician check the line. If your modem has sync, but
you cannot browse the Internet, consult your docs first for trouble
shooting advice. If you cannot find a resolution call technical support,
(1-866-944-8456) or call our office (325-846-4111).
Modems we use
Visionnet
Modem/Routers: www.dqusa.com
Westell Wirespeed
Modems: www.westell.com
Efficient Networks
Speedstream Modems: www.efficientnetworks.com
SMC Networks: www.smc.com
Internet Support Email: support@taylortel.net
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